What
is an I-box? What do I need?
You
need:
- an i-box subscription
- any ordinary phone & phone connection
- any broadband internet connection
Your
i-box will plug into any broadband connection
(for example Cable, DSL, T1 line) and any telephone
connection available to you. You will receive
a number with your service that you can use from
wherever you are. You can take your number and
the i-box with you when you move and travel, all
you need is a phone line and broadband internet
access at your destination.
What
is Voice- Over- IP?
Voice-over-IP
(VoIP) is the two-way transmission of audio signals
over a packet-switched IP (TCP/IP) network. VoIP
usually refers to the transport of the audio signal
over the public internet, the internet backbone
of a Telecommunications carrier, private wide
area network (WAN) or intranet.
Does
the i-box replace my existing phone service?
No.
The i-box is an enhancement to your existing phone
service, not a replacement. It allows you to choose
between the two, for long distance use the i-box,
for local calls use your existing service. Another
big advantage of the i-box is that you can now
make more than one call at a time so you effectively
get a second phone line for free.
How
difficult is it to set-up and configure the i-box?
Very
simple. You will be emailed the instructions along
with your unique i-box phone number and password.
Simply access the i-box website and follow the
instructions to set up your i-box service.
Does
i-box work with VPN’s (Virtual Private Network)
& ‘firewalls’?
Yes.
How
is the sound quality of the i-box?
The
i-box delivers telco (telephone company) voice
call quality. Your friends or business associates
will not even know you are calling them over the
Internet until you tell them.
What
am I paying for?
Your
i-box community membership is charged on a flat
monthly fee and provides you with full access.
This fee will be based on the service plan you
selected with the help of your i-box partner.
Calls made to the i-box community are unlimited
and FREE. Calls that you make to non-i-box community
members using the Public Switched Telephone Network
(PSTN) will be charged by the minute at a preferred
long-distance rate available through your i-box
community membership.
What
are the costs per minute in the same country,
Germany for example?
If
your call is within the i-box community the call
is FREE. If you are calling outside the i-box
community, the cost per minute is determined by
the country you are calling into. If it is the
same country, you still pay the rate for that
country as listed on the i-box member special
long-distance rate tables.
Are
i-box services different from other voice-over-the-Internet
offerings?
The
i-box service is the only world-wide service that
offers Free Unlimited calls within the i-box community.
Some of the unique features include world-wide
portable access to i-box community services, free
second phone line, no need for a computer or router
(NAT), and access over any standard phone and
broadband equipment. With the i-box service you
will also be provided with access to the only
world-wide converged data and voice network managed
to offer state-of-the-art VoIP quality.
Can
I use the i-box with my business PBX?
Yes.
The i-box is ideally suited for the needs of consumers,
small offices and home offices. We are developing
additional models for the needs of larger business
users.
I
collaborate frequently with one or two business
associates. How can I cut costs?
Cutting
costs is a simple matter with the i-box. Remember,
calling i-box to i-box is absolutely free. If
all your working associates have an i-box subscription,
you’ll never see a long distance bill again,
regardless of how long you talk.
What
are the costs per minute from Europe to India?
If
your call is within the i-box community the call
is FREE. If you are calling outside the i-box
community, the cost per minute is determined by
the country you are calling into. You will pay
the rate for India as listed on the i-box member
special long-distance rate tables. It does not
matter what country you are calling from.
Long-Distance
Services
Long-distance
services allow customers to make telephone calls
that terminate in a local service area other than
the area from which the call originates. These
calls include international and regional long-distance
calling. Long-distance calls are often routed
over a series of connected but separately owned
and operated PSTN networks. Switching equipment
routes the calls and records traffic volume in
terms of MOUs, in order to settle intra-carrier
revenue distribution.
USING
I-BOX :
Do
I still have to dial 011 to make International
calls?
Yes.
Your long distance calling pre-fixes do not change.
Can
I use my I-box from anywhere?
Yes.
i-box can be accessed from anywhere in the World,
not just North-America. It replaces the need for
any calling cards from and to anywhere in the
world.
Is
there a warranty on the i-box?
Yes.
One year from activation date.
What
is the i-box phone number?
The
i-box number resembles a standard phone number
in order to make i-box dialing more intuitive
for subscribers. It is actually an internet telephone
number which allows access to the I-box Network.
Where
can I use the i-box?
You
can plug your i-box into any broadband Internet
connection and begin using the service. Not only
do you immediately reap the benefits of huge long
distance savings but with your assigned IP telephone
number you can receive incoming calls from any
other i-box on the Aditech network, for free.
CONTACTING
NORTH AMERICAN TELECOM
What
is your customer support number?
1-888-518-8697
I've got a feature request, where can I send it?
Please
send this to us at office@northamericantel.com
MORE
QUESTIONS AND ANSWERS
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